Policies
Last updated: June 2026
We know plans can change. This policy explains how cancellations and refunds work for trips booked with Trusted Trails. The exact terms for your trip are confirmed in writing when you book, since some services such as flights, helicopter tickets and peak-season hotels follow their own supplier rules.
To cancel a confirmed booking, email us at trustedtrailstravels@gmail.com or message your trip manager on WhatsApp. Your cancellation takes effect from the date and time we receive your request in writing.
For most customised trips, the following applies to the land-package cost:
The booking advance may be non-refundable, as it secures your dates and supplier bookings.
Some costs follow supplier rules and are often non-refundable once booked, including flights, Char Dham helicopter tickets, train tickets, visa fees, permits and certain non-refundable or peak-season hotel rates. Where a supplier allows a partial refund, we pass on exactly what we are able to recover.
Approved refunds are sent to your original payment method within 7 to 14 working days of confirmation. Payment-gateway charges, if any, are non-refundable.
Wherever possible we will try to reschedule your trip instead of cancelling it. Date changes are subject to availability and any difference in supplier or seasonal pricing.
For events beyond anyone’s control, such as natural events, weather, strikes, government restrictions or route closures, we will work with our partners to reschedule or recover as much as possible. These situations are handled case by case, and unrecoverable supplier costs may not be refundable.